On July 13th, 2017 Microsoft has released Windows 10 Insider Preview Build 16241 for PC to Windows Insiders in the Fast ring! As with previous builds, this one too brings up a dozen of new stuff and fixes. However, to me Getting Help from Virtual Agent is an awesome attempt by Microsoft to facilitate the overall process of getting help when things aren’t working the way it should with your computer. Although, it’s still in a Preview Version, the Virtual Agent acts with “courtesy and professionalism” in providing help. More than that, it offers you the option to Talk to a Person.
Here’s the Virtual Agent’s response to my question about pinning an app to Taskbar:
If you opt for the option Talk to a Person then you should select the product and select the issue from the drop down lists. The Virtual Agent will offer you the Call me back, Schedule a call, Chat, or Ask the community. It’s up to you to click the preferred option.
So far, it seems like the Virtual Agent is trying to provide you with the best possible answer along the process of providing help. Cool!
After Cortana, with Virtual Agent on Windows 10 Microsoft is bringing its virtual assistant full circle (Engadget, 2014).
Dear readers, hope you’ll find this post informative.
peace and blessings,